1-Year Limited Warranty Policy

Effective Date: August 8, 2026

At Boltzzz, we stand behind the quality of our products. Products purchased directly from boltzzz.com are covered by our 1-Year Limited Warranty, subject to the terms below.

Warranty Period

The warranty is valid for 12 months from the date your order is delivered.

This warranty applies only to products purchased directly from boltzzz.com and covers the original purchaser.

What Is Covered

During the warranty period, Boltzzz will cover defects resulting from normal use that are caused by faulty materials or manufacturing, including:

• Motor or internal component failure
• Electrical or charging faults
• Power or control-button failures
• Battery defects that are not caused by misuse or normal battery degradation
• Charging equipment supplied with the product that fails because of a manufacturing defect
• Other manufacturing defects that prevent the product from functioning as intended

Normal cosmetic variations that do not affect the operation of the product are not considered defects.

What Is Not Covered

The warranty does not cover damage or failure caused by:

• Accidental damage, drops, impacts, or crushing
• Water, excessive moisture, fire, extreme heat, or improper storage
• Improper use or use outside the product's intended purpose
• Unauthorized repairs, modifications, or disassembly
• Use with incompatible batteries, chargers, accessories, or power supplies
• Normal wear and tear
• Scratches, dents, discoloration, or other cosmetic damage caused after delivery
• Normal reduction in rechargeable battery capacity over time
• Lost or stolen products
• Damage resulting from failure to follow supplied instructions

Making a Warranty Claim

To submit a warranty claim, contact us at:

Email: boltzzzinfo@gmail.com
Website: boltzzz.com

Please include:

• Your full name
• Order number
• The product affected
• A description of the problem
• Photos and/or a short video clearly showing the issue when applicable

We may request additional information to determine whether the issue qualifies under the warranty.

Warranty Resolution

If we determine that your product has a covered defect, Boltzzz may, at our discretion:

• Provide troubleshooting or replacement parts;
• Repair the product;
• Replace the defective product with the same or a comparable product; or
• Provide a refund where repair or replacement is not reasonably available.

Replacement products or parts do not restart the original 12-month warranty period. They remain covered for the remainder of the original warranty period, unless applicable law requires otherwise.

Return of Defective Products

In some cases, we may require the defective product to be returned before issuing a replacement or refund.

Please do not return a product without contacting us first. We will provide return instructions if a return is required.

Where the product is confirmed to have a defect covered by this warranty, Boltzzz will cover reasonable return shipping costs where required by applicable law or as stated in the instructions provided for your claim.

If inspection determines that the issue resulted from accidental damage, misuse, unauthorized modification, or another excluded cause, the warranty claim may be denied.

Proof of Purchase

A valid Boltzzz order number or other reasonable proof of purchase may be required before a warranty claim can be processed.

Consumer Rights

This Limited Warranty is provided in addition to any mandatory rights you may have under applicable consumer-protection laws.

Nothing in this policy is intended to exclude, restrict, or replace rights or remedies that cannot legally be excluded or restricted.

Contact Us

Questions about this warranty or a product issue can be sent to:

Boltzzz
Website: boltzzz.com
Email: boltzzzinfo@gmail.com