Shipping Policy

Boltzzz Shipping Policy
1. Order processing

All orders are processed within 3–8 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with shipping details.

2. Shipping destinations

Boltzzz ships worldwide. No matter where you are located, we aim to deliver your order safely and efficiently.

3. Shipping options

We offer two DHL shipping options for all orders:

Premium DHL Shipping – FREE
Express DHL Shipping – €10.00 (5–8 business days, not including order processing time)

Shipping prices are fixed and do not vary based on location or order size.

4. Delivery times

Estimated delivery times depend on the selected shipping method:

Premium DHL Shipping: Delivery time may vary depending on location
Express DHL Shipping: 5–8 business days, not including order processing time

Please note that delivery times are estimates and may be affected by external factors such as customs clearance, transportation disruptions, or carrier delays.

5. Order tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your package.

6. Customs & duties

For international orders, customs fees, duties, or taxes may apply depending on your country. These charges are the responsibility of the customer.

7. Promotions

Any free promotional item offered by Boltzzz is available only while supplies last and only when the qualifying order conditions are met.

If a returned order no longer qualifies for a promotion, the value of the promotional item may be deducted from the refund.

8. Address provided by customers

If the shipping address provided by the customer is invalid or cannot be delivered to, we will contact the customer via email as soon as possible.

If the customer does not respond within 5 business days, or is unable to provide a valid shipping address, we reserve the right to ship the order to the billing address (if applicable).

If shipping to the billing address is not possible, the order may be delayed or canceled at our discretion.

9. Additional shipping information

Please note that high value orders may require additional processing, packaging, or verification before dispatch and may therefore take longer to ship than our standard processing times.

Orders shipped to countries with customs inspection procedures may also experience longer delivery times due to customs clearance, which is outside of our control. While we always aim to dispatch and deliver orders as quickly as possible, customs inspections and processing may result in unexpected delays.

We appreciate your patience and understanding in these circumstances.

10. Contact

If you have any questions about your order or shipping, feel free to contact us at ?