Return & Refund Policy
Boltzzz Refund & Returns Policy
Thanks for shopping with Boltzzz. If something is not right, we will fix it. Please read the policy below so returns stay smooth and fast.
Returns eligibility
You can request a return within 14 days of placing your order.
To be eligible for a return, items must be:
- unused and in original condition
- returned with all original accessories, manuals, and packaging
- free from damage caused by misuse, improper handling, or modification
If a product has been used extensively, damaged, or is missing parts or accessories, we may not be able to accept the return.
Non returnable items
For safety and product integrity reasons, we do not accept returns for:
products that have been used, damaged, or modified by the customer
items missing original accessories or packaging
items marked final sale
gift cards
part payment orders except if the item arrives damaged, defective, or incorrect as a result of our error
If you are unsure whether your item is returnable, contact us before sending it back.
UV inspection lights
Our UV inspection lights are designed for automotive inspection and detailing purposes. They may help reveal certain surface characteristics, repairs, coatings, or imperfections that are less visible under normal lighting conditions.
Results may vary depending on the vehicle’s paint, finish, lighting conditions, and inspection method. Boltzzz does not guarantee that every repair, defect, modification, or tuning-related detail will be visible on every vehicle.
These products are intended as inspection tools and should not be relied upon as certified diagnostic equipment.
High-powered air blowers and handheld vacuums
Our air blowers and handheld vacuums are designed for cleaning, detailing, and maintenance purposes.
Customers must use these products responsibly and according to the provided instructions. Damage caused by misuse, liquid ingress where not intended, unauthorized repairs, or improper operation is not covered under this return policy.
How to start a return
To begin a return, email us at boltzzzinfo@gmail.com with:
- your order number
- the item you want to return
- a short reason for the return
- photos if the item arrived damaged or incorrect
We will reply with return instructions and the return address. Please do not send anything back without contacting us first, as unapproved returns may be delayed or refused.
Return shipping
Return shipping costs are paid by the customer unless the item is defective, damaged, or we sent the wrong item.
We recommend using a tracked shipping service. Boltzzz is not responsible for returns lost in transit.
Exchanges
We do not offer direct exchanges.
Refunds
Once your return is received and inspected, we will email you with the approval status.
If approved, your refund will be issued to your original payment method.
Refund processing time usually takes 3 to 10 business days depending on your bank or provider.
Original shipping fees are not refundable, except when the return is due to our mistake.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Include clear photos and your order number.
To receive a replacement or refund for an incorrect or defective item, the original product must be returned to our warehouse. We cover the return shipping costs in these cases.
Late or missing refunds
If you have not received your refund after you get our confirmation email, check with your bank or payment provider first. Refunds can take a few days to post. If you still do not see it, email us and we will help.
Part Payment Orders
Orders placed using a part payment or installment payment method are considered final and non refundable upon confirmation of purchase. Due to the inherent financial risk associated with installment based transactions, we do not accept cancellations, returns, or refunds for such orders once they have been successfully placed.
Please note that part payment orders consist of three scheduled payments. Your order will be processed and shipped only after the second payment has been successfully received. The third and final payment will be collected according to the agreed payment schedule after your order has been dispatched.
Exceptions apply only in cases where the delivered item is damaged, defective, or incorrect as a result of our error. In such instances, customers must notify us within 48 hours of delivery, providing clear photographic evidence of the issue. Upon verification, we will, at our discretion, arrange for a replacement or issue a refund where appropriate.
Contact us
For any return or refund questions, email: boltzzzinfo@gmail.com